Frequently Asked Questions


  1. What is the annual budget for NHS (England & Wales)?

Medical Errors – Adverse Incidents

  1. What is the most common cause of medical errors?
  2. Who are the second victims in medical errors?
  3. How many avoidable incidents happen in the UK each year?
  4. What is the most frequent adverse incident reported in the NHS (England & Wales)
  5. How can Design Thinking address medical errors?
  6. Why are Medical Errors the 3rd biggest cause of death in the US?
  7. Can an organisation quantify in financial terms the cost of errors?

Medication Errors

  1. Where do most medication errors occur?
  2. What is the most frequent type of medication error?
  3. What is the most common cause of medication error?

Reporting Medical Errors

  1. Does reporting incidents work?
  2. What stops clinicians reporting adverse incidents?
  3. Do your employees think – “what is the point in reporting, nothing changes”
  4. Is it worth reporting an incident?
  5. Have you asked your employees what they think about incident reporting?
  6. Is your incident data telling you what you need to know?
  7. How does the culture of your organisation impact patient safety?
  8. What is a Just Culture?
  9. How could a Just Culture work for organisation and clinicians?
  10. Are your teams accountable or responsible?
  11. How do you embed accountability and responsibility?
  12. Why is the inter-play between professional and personal accountability and responsibility important?

Learning from Medical Errors

  1. Why do the same types of incidents keep occurring?
  2. How effective are root cause analysis investigations?
  3. What’s wrong with serious incident investigations?
  4. How can an organisation measure learning?
  5. How does an organisation know if it is learning from errors or near misses?
  6. Do mitigations really work, how do you know?
  7. What is the real cost of not learning?
  8. How effective is learning in your organisation?
  9. How do we learn effectively?
  10. How do you know if your risk management is effective?

Risk Management

  1. Why are all staff responsible for clinical risk management?
  2. How can you encourage greater engagement in risk management?
  3. Why underwriters value clinical risk management strategies?
  4. How can you maximise incident data as clinical intelligence?

Early Disclosure

  1. What is early disclosure?
  2. What is the Duty of Candour?
  3. Has the Duty of Candour been effective?
  4. What is the most important aspect of Duty of Candour?

Clinical Negligence Claims

  1. Does the UK have a claims culture?
  2. How much does the NHS England and Wales spend on clinical claims?
  3. Should you be worried about being sued for compensation?
  4. Do claims impact future indemnity costs?
  5. How can ‘distressed doctors’ gain indemnity?
  6. What types of clinical negligence claims cost the most?
  7. How have clinical negligence claims changed in the UK over the past 10 years?

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